Stay In Touch With the Latest Information News & RSS Feed NEWS TOPICS Finance & AccountingCase Study: How One Global Bank is Processing an Estimated 40 million KYC Docume...A leading global bank headquartered in New York with operations across consumer banking, commercial banking, wealth management, and capital markets, wanted to standardize its Know Your Customer (KYC)... SSON EditorStrengthen your Invoice Policy with Help from SAP ConcurSAP Concur has created a guide to help your business create (or update) a vendor invoice policy that is simple to understand, and easy for your employees to follow and enforce. SSON EditorIntelligent Document Processing Digital SummitAchieving Straight-through Service Delivery through Digital Document and Data Management SSON Editor HR, Talent & Future of WorkThe Importance of Delivering a Great Employee ExperienceFor leaders of GBS organizations, the talent discussion remains front and center. Whether you’re accountable for all HR operations globally, or spearheading the creation and systematization of infrast... SSON EditorThe Value in Finding a Career MentorSSON Digital is very excited that former Shell VP George Connell is the first professional to share his insights in our new Career Corner series. SSON EditorAre GBS Organizations Differentiating Their Brands Locally?The issues of talent attraction, retention, reputation, connection and collaboration concern many GBS entities, and most look for the shorter way out. Aniisu K. Verghese Continuous Process ImprovementContinuous Process Improvement as a Catalyst for Digital TransformationContinuous Process Improvement (CPI) is the ongoing improvement of processes through incremental changes. These efforts often follow an iterative approach to process design that leaves space for bench... Jordan Mullins5-stage Global Statutory Reporting maturity model: Which stage is your organizat...This white paper dives into possible process improvements to drive operational efficiency and reporting compliance within your organizations, with the aim to reach a higher level in the maturity model... Shared Services & Outsourcing NetworkHow Task Mining Can Drive Process ExcellenceIn this report learn how task mining will help deliver process operations in the new remote work environment. Evan Beebe Data Management & AnalyticsHow GBS Can Read Data ‘Tea Leaves’ for Better Decision-MakingSSON Research & Analytics is helping GBS decision-makers better understand the lay of the land, particularly as they prepare for a global recession. SSON NetworkThe Importance of Algorithms and Problem-Solving in Supporting GBSHow to establish a layer of intelligence between your processes and your business decisions SSON NetworkGlobal State of the Shared Services & Outsourcing Industry Report 2022Staying on top of shifts in the shared services market is key. Start here SSON Industry Reports Customer Experience & GovernanceThe Fundamental Role of Digital Self-Service in The Future of Shared ServicesThis report will explore how digital self-service fits into shared services’ existing digital initiatives, and how it can take SSOs value offering to the next level. Jordan MullinsCreating a Culture of Centricity in Shared Services with AICustomer centricity is the new norm in shared services for driving value-add for customers. In fact, according to data from SSON R&A, 63% of SSOs and GBS in Europe are prioritizing customer centricity... SSON EditorGlobal State of the Shared Services & Outsourcing Industry Report 2022Staying on top of shifts in the shared services market is key. Start here SSON Industry Reports Business Process OutsourcingWhy 6 out of 10 GBS Operations are Actively OutsourcingBusiness process outsourcing - or BPO - is a key topic for GBS, and unfortunately, it's one that risks being neglected from the limelight. SSON NetworkThe Outsourcing “Conundrum”: Securing the Benefits You ExpectFive actions you should take before jumping on the outsourcing bandwagon too quickly. Bob CecilEP17 The critical link between digital transformation and GBS (Global Business S...Barbara Hodge sits down with Lee Coulter, a GBS leader in enterprise and intelligent automation/AI (artificial intelligence) to talk about he opportunities GBS teams have ahead to create enterprise tr... Barbara Hodge
