Stay In Touch With the Latest Information News & RSS Feed NEWS TOPICS Finance & AccountingManaging a Modern O2C: Getting Revenue Rolling at NovocureRevenue presents challenges but also opportunities. An interview with Laszlo Rab, from Novocure SSON NetworkWhat are the Top Priorities to Optimize Bill Presentment & Payment for 2022 & Be...Having survived the pandemic but now facing further economic challenges, how are European businesses managing critical customer billing processes & payment activities? Barbara HodgeHow Shared Services Are Supporting Enterprise Working CapitalThe need for liquidity and forward visibility to cash flow has been vital to enterprises navigating through unprecedented and uncertain times Chris McCann HR, Talent & Future of WorkGlobal State of the Shared Services & Outsourcing Industry Report 2022Staying on top of shifts in the shared services market is key. Start here SSON Industry ReportsKey Takeaway from SSOW North America: How a Detailed Workforce Planning Strategy...As the quit rate continues to impact hiring across the U.S., here are some tips on workforce planning strategy to make your business more appealing to prospective job applicants. Evan BeebePayroll Strategy Development: Payroll on a Page Part 3 – The Payroll Value Propo...What is the payroll value proposition? Perhaps we should first understand what is a value proposition? Jaco Van Der Merwe Continuous Process ImprovementWhy Are GPOs Apparently "Failing" to Deliver?Global Process Owners drive transparency and efficiency – so why do so many GPOs still apparently fail to deliver? Maciej PiwowarczykImplementing the Global Statutory Reporting Maturity ModelThis white paper dives into possible process improvements to drive operational efficiency and reporting compliance within your organizations, with the aim to reach a higher level in the maturity model... Shared Services & Outsourcing NetworkFrom Optimizing Processes to Enhancing Experience - A Practitioner ViewpointIt's time to expand the role of the GPO to a Global Experience Owner (GXO). Hillary Long Data Management & AnalyticsDigitizing Unstructured Data Enterprise-WideThis report covers why unstructured data is such a crucial resource to enterprise transformation and how it can be consolidated across different silos with an array of tools for both better management... SSON NetworkThe Importance of Algorithms and Problem-Solving in Supporting GBSHow to establish a layer of intelligence between your processes and your business decisions SSON NetworkGlobal State of the Shared Services & Outsourcing Industry Report 2022Staying on top of shifts in the shared services market is key. Start here SSON Industry Reports Customer Experience & GovernanceThe importance of customer-centricityYou will never have amazing CX if your EX is lacking. That point cannot be emphasized enough SSON NetworkGlobal State of the Shared Services & Outsourcing Industry Report 2022Staying on top of shifts in the shared services market is key. Start here SSON Industry ReportsWORK/LIFE 2.0 IN THE CONTACT CENTERThe Future of Work, the Next Normal...How has the pandemic changed our assumptions about work and how is automation stepping in to help in places like customer contact centers? Jordan Mullins Business Process OutsourcingEP1 A sense of confidence and optimism in the GBS and shared services industryLet’s dive straight into the why, the what – and perhaps most importantly, why you should care if you’re in the shared services industry! Shared Services & Outsourcing NetworkTech Demo: Accelerating Invoicing to Overcome Workload, Speed and Regulatory Cha...SAP Concur expert Greg Cubitt puts the solution through its paces Seth Adler5 Ways Your Business Process Management System Could Be Failing Your Back OfficeBack-office operations have been using task and process automation tools like Business Process Management (BPM) systems for decades, yet they still struggle to serve the customer at the right cost. T...
