Stay In Touch With the Latest Information News & RSS Feed NEWS TOPICS Finance & AccountingState of Order-to-Cash in Shared ServicesGBS is moving strategic outsourced processes like Order-to-Cash back into captive centers & optimizing via tech automation. Read on to learn more about the industry pulse check surveying the relations... Barbara HodgeCollaborative Accounts ReceivableThis report discuses the results of the 2022 AR pulse check. It highlights the need for Collaborative AR as a strategic change agent to a business area struggling with speed-to payment, manual collect... SSON Editor5 Reasons to Digitalise the Procure-to-Pay ProcessThis whitepaper cover the main benefits of digitalising the accounts payable and procure to pay process within organisations... Shared Services & Outsourcing Network HR, Talent & Future of WorkGlobal State of the Shared Services & Outsourcing Industry Report 2022Staying on top of shifts in the shared services market is key. Start here SSON Industry ReportsKey Takeaway from SSOW North America: How a Detailed Workforce Planning Strategy...As the quit rate continues to impact hiring across the U.S., here are some tips on workforce planning strategy to make your business more appealing to prospective job applicants. Evan BeebePayroll Strategy Development: Payroll on a Page Part 3 – The Payroll Value Propo...What is the payroll value proposition? Perhaps we should first understand what is a value proposition? Jaco Van Der Merwe Continuous Process ImprovementHow to Create a Sustainable Continuous Improvement Capability: One Global Operat...The "Ecosystem" required within a corporation to launch and sustain a CI culture. Jeff GoldsteinA Playbook for Creating a Sustainable Continuous Improvement Capability: One Glo...Learning how business processes work to improve operations is the cornerstone of running a highly effective business Jeff GoldsteinHow to Intelligently Manage Payments Through Accounts Receivable AutomationAR automation: “Early Adopter” phase is ripe for acceleration SSON Industry Reports Data Management & AnalyticsGlobal State of the Shared Services & Outsourcing Industry Report 2022Staying on top of shifts in the shared services market is key. Start here SSON Industry ReportsDigitizing Unstructured Data Enterprise-WideThis report covers why unstructured data is such a crucial resource to enterprise transformation and how it can be consolidated across different silos with an array of tools for both better management... SSON NetworkHow to Harness Analytics: The Rx Healthcare Remedy for Data AccessibilityU.S. healthcare organizations prioritize electronic data. But quality management diagnostics reveal challenges accessing clean data. Analytics provides the solution. Read on to learn how to drive more... Shared Services & Outsourcing Network Customer Experience & GovernanceGlobal State of the Shared Services & Outsourcing Industry Report 2022Staying on top of shifts in the shared services market is key. Start here SSON Industry ReportsWORK/LIFE 2.0 IN THE CONTACT CENTERThe Future of Work, the Next Normal...How has the pandemic changed our assumptions about work and how is automation stepping in to help in places like customer contact centers? Jordan MullinsTech Demo: NICE Demos Enlighten, its AI-driven CX SolutionModern customer experience solutions leverage real time data to monitor and feedback critical metrics. Never lose a customer again! Barbara Hodge Business Process OutsourcingEP1 A sense of confidence and optimism in the GBS and shared services industryLet’s dive straight into the why, the what – and perhaps most importantly, why you should care if you’re in the shared services industry! Shared Services & Outsourcing NetworkTech Demo: Accelerating Invoicing to Overcome Workload, Speed and Regulatory Cha...SAP Concur expert Greg Cubitt puts the solution through its paces Seth Adler5 Ways Your Business Process Management System Could Be Failing Your Back OfficeBack-office operations have been using task and process automation tools like Business Process Management (BPM) systems for decades, yet they still struggle to serve the customer at the right cost. T...
